Terms of service
Last Updated: September 24, 2026
Welcome to Zenprep. These Terms of Service govern your access to and use of the Zenprep website, zenprep.us, and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or completing a purchase.
1. About Zenprep
Zenprep operates an online retail store serving customers in the United States.
We provide product information, online ordering, payment processing, shipping, customer support, returns, refunds, and related services through our website.
We make reasonable efforts to ensure that the information displayed on our website is accurate and current. However, product information, availability, pricing, images, and other content may occasionally be updated or corrected.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms of Service.
You agree not to:
- Use the website for fraudulent or unlawful activities.
- Attempt to interfere with the operation or security of our website.
- Access information or areas that you are not authorized to access.
- Upload or transmit malicious software, viruses, or harmful code.
- Use automated systems to improperly collect information from our website.
- Misuse our website, products, or services.
We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our customers, business, website, or legal rights.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, pricing, and availability.
Product colors and appearance may vary slightly depending on your device, monitor, or screen settings.
We reserve the right to correct errors, update product information, or change product availability when necessary.
4. Prices and Payment
All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.
Applicable shipping charges and other applicable costs will be clearly displayed during checkout before you complete your purchase.
For shipping orders within the United States:
- Orders of $100 or more: Free standard shipping.
- Orders under $100: $7.95 standard shipping.
- Estimated delivery: 3–5 business days.
We accept the payment methods displayed and available during checkout.
By submitting an order, you authorize the applicable payment provider to process the payment for the total amount displayed at checkout.
If we discover a significant pricing or product information error affecting your order, we may contact you to confirm whether you wish to continue with the order. If the order cannot reasonably be fulfilled because of the error, we may cancel the affected order and refund any amount already paid.
5. Orders and Order Acceptance
When you place an order through our website, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation. An order confirmation confirms that we received your order request but does not necessarily constitute final acceptance of the order.
We reserve the right to refuse or cancel an order when reasonably necessary, including situations involving:
- Product availability issues.
- Pricing or product information errors.
- Suspected fraudulent or unauthorized transactions.
- Incorrect or incomplete customer information.
- Duplicate or unusually large orders requiring verification.
- Circumstances that prevent us from reasonably fulfilling the order.
If an order is canceled after payment has been received, an appropriate refund will be issued to the original payment method.
6. Shipping and Delivery
We currently ship orders to addresses within the United States.
Our standard shipping policy is:
- $100 or more: Free standard shipping.
- Under $100: $7.95 standard shipping.
- Estimated delivery: 3–5 business days.
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may be affected by carrier delays, severe weather, holidays, incorrect shipping information, natural disasters, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
For additional information, please review our Shipping Policy.
7. Returns and Refunds
Eligible purchases may be returned within 30 calendar days of receiving the order, subject to the conditions stated in our Return & Refund Policy.
Generally, returned products must be in new and unused condition and returned according to our return instructions.
For returns resulting from a change of mind, incorrect selection, or another reason not caused by a product defect or shipping error, the customer is responsible for the return shipping cost.
For products that arrive damaged, defective, or incorrect due to an error on our part, we will provide appropriate return instructions and an appropriate resolution.
Approved refunds are generally issued to the original payment method after the returned product has been received and inspected.
For complete information, please review our Return & Refund Policy.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may apply.
9. Customer Information
When placing an order or contacting us, you agree to provide accurate and complete information, including your name, email address, telephone number, billing information, and shipping address where applicable.
You are responsible for ensuring that the information you provide is accurate and current.
For information about how we collect, use, and protect personal information, please review our Privacy Policy.
10. Intellectual Property
All content on the Zenprep website, including text, graphics, logos, images, product descriptions, designs, page layouts, and other materials, is owned by or licensed to Zenprep unless otherwise stated.
You may use the website and its content for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.
11. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, analytics, website functionality, fraud prevention, and other business operations.
Our website may also contain links to third-party websites or services.
Third-party services operate according to their own terms and privacy policies. Zenprep is not responsible for the independent content, availability, policies, or practices of third-party websites or services that we do not control.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend or modify portions of the website for maintenance, security, updates, or other operational reasons.
13. Disclaimer
We make reasonable efforts to provide accurate product information and website content. However, we do not guarantee that every product description, image, specification, price, or other website content will always be complete, current, or error-free.
To the extent permitted by applicable law, the website and its content are provided for general shopping and informational purposes.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Zenprep will not be responsible for indirect, incidental, special, or consequential damages arising from or related to your use of our website or purchase of products, except where such limitation is prohibited by law.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
When changes are made, we will update the Last Updated date at the beginning of these Terms.
The updated Terms will apply to future use of the website and future purchases after they are posted.
16. Governing Law
These Terms of Service will be governed by the applicable laws of the United States and, where applicable, the laws of the State of Florida, without regard to conflict-of-law principles.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by applicable law.
17. Contact Information
If you have questions about these Terms of Service, your order, payment, shipping, returns, or any other matter relating to Zenprep, please contact us:
Address: 2052 NE 28th St, Ocala, Florida 34470-3812, United States
Telephone: +1 7543138550
Email: info@zenprep.us
Service Hours: Monday to Saturday, 9:00 AM to 6:00 PM