Privacy policy

Last Updated: September 24, 2026

At Zenprep, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase from zenprep.us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect certain information, including:

Full name
Billing address
Shipping address
Email address
Telephone number
Order and transaction information
Product preferences and purchase history
Information provided when contacting customer service

We may also automatically collect technical information, such as:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

How We Use Your Information

We use personal information only for legitimate business purposes, including:

Processing and fulfilling orders
Providing shipping and delivery services
Processing payments
Sending order confirmations and shipping updates
Responding to customer inquiries
Processing returns and refunds
Improving our website and services
Preventing fraud and unauthorized transactions
Maintaining website security
Complying with legal obligations

We collect only the information reasonably necessary to provide our products and services.

Payment Information

Payments may be processed by secure third-party payment providers.

Payment information may be transmitted directly to payment processors through secure systems. We do not intentionally store complete credit card numbers or sensitive payment credentials on our own systems when processed by third-party providers.

Customers should only enter payment information through secure HTTPS checkout pages.

Sharing of Information

We may share information with trusted service providers when necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Order fulfillment providers
Customer service providers
Fraud prevention and security services
Analytics providers

These providers may access information only as necessary to perform services on our behalf.

We do not sell customer personal information or contact information.

We may disclose information if required by law, legal process, court order, or governmental authority.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain website functionality
Remember customer preferences
Keep products in shopping carts
Improve website performance
Analyze website usage
Support security and fraud prevention

You may manage cookies through your browser settings. Disabling cookies may affect certain website features.

Marketing Communications

If you choose to subscribe to promotional communications, we may send emails about products, promotions, and updates.

You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us directly.

We do not use customer information or images in advertising without appropriate consent where required by law.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, or loss.

Our website uses HTTPS/SSL encryption technology to help protect sensitive information transmitted online.

Although we take reasonable measures to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as reasonably necessary to:

Complete transactions
Provide customer service
Process returns and refunds
Prevent fraud
Maintain business records
Comply with legal obligations

When information is no longer needed, we may securely delete or anonymize it.

Your Privacy Rights

Depending on applicable laws, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of certain information
Request information about how your data is used
Opt out of marketing communications

To exercise applicable privacy rights, please contact us using the information below.

Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, or external services.

These third parties may maintain their own privacy practices and policies. We encourage customers to review third-party privacy policies before providing personal information.