Shipping policy

Last Updated: September 24, 2026

At Zenprep, we are committed to providing a clear, reliable, and convenient shipping experience for our customers in the United States. This Shipping Policy explains our shipping destinations, shipping costs, and estimated delivery times.

Shipping Destinations

We currently ship orders to addresses within the United States.

Orders are delivered to the shipping address provided by the customer during checkout. Please make sure your shipping information, including your street address, apartment or unit number, city, state, and ZIP code, is complete and accurate before placing your order.

Shipping Costs

We offer the following standard shipping rates:

Orders of $100 or more: Free standard shipping.
Orders under $100: A flat shipping fee of $7.95.

The applicable shipping cost will be clearly displayed during checkout before you complete your purchase.

Delivery Time

Our estimated standard delivery time is 3–5 business days.

Delivery time refers to the estimated time from order processing and shipment to delivery. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.

Order Processing

Orders are processed during our regular business hours. After your order has been processed and shipped, shipping information may be provided when available.

The 3–5 business day delivery estimate is an estimated timeframe and does not constitute a guaranteed delivery date.

Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

An incorrect or incomplete address may result in delivery delays, additional carrier charges, or the package being returned to the sender.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is processed or shipped.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will assist with checking the available shipment information and determining the appropriate next steps.

Delivery may take longer than expected due to severe weather, carrier delays, holidays, natural disasters, incorrect address information, or other circumstances beyond our reasonable control.

Shipping Policy Transparency

Shipping costs and estimated delivery information are provided to customers before they complete their purchase.

The shipping information displayed on our website is intended to remain consistent with the shipping information configured for our products in Google Merchant Center.